Shipping policy

1. Shipping Destinations

We are pleased to offer shipping services to destinations within South Korea.

2. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing may take longer during peak seasons or promotional periods.

3. Shipping Methods

We utilize reliable shipping carriers to ensure the safe and timely delivery of your orders. Our standard shipping options include:

• Standard Shipping: Estimated delivery time is 3-5 business days.
• Express Shipping: For faster delivery, we offer an express shipping option with an estimated delivery time of 1-2 business days.

Please note that delivery times may vary based on your location, and delays can occur due to unforeseen circumstances such as customs clearance or weather conditions.

4. Shipping Fees

Shipping fees are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status and location of your package through our website or the carrier's tracking system.

6. Customs and Duties

Customers are responsible for any customs duties or taxes imposed by local authorities. Please be aware of your country's import regulations, as we cannot be held responsible for any additional charges incurred during customs clearance.

7. Undeliverable Packages

In the event that a package is undeliverable due to incorrect address information provided by the customer or if the package is refused, the customer will be responsible for the shipping costs associated with the return of the package.

8. Shipping Inquiries

For any inquiries regarding your shipment, please contact our customer service team at t elhachmi94ayoub@gmail.com. We will do our best to assist you in tracking your order or addressing any shipping-related concerns.

By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy.